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FAQs

This page contains answers to common questions handled by our support staff, along with tips and tricks that our customers have found useful. We understand that our service offering is unlike anything out there, so you're bound to have questions. If you don't find your answers here, please reach out to us and we'll make sure your questions are answered.

Click each question to see answer:

1Where Is Your Service Area?
We provide service in the greater Kansas City area for business trips to surrounding cities. Look in the booking tool for the list of cities and if you don't see the city of your choice please feel free to enter it and we'll get back to you regarding your request.
2What vehicles do you use?
We use the electric Tesla Model X SUV, the safest SUV ever tested according to NHTSA. NHTSA review
3What are your rates?
Rates can be found in the booking tool for the cities we currently service. If you don't see the city of your choice please feel free to enter it and we'll get back to you regarding your request.
4Are you open on holidays?
Yes, we are open on holidays.
5How far in advance must I book a reservation?
We recommend 24 hrs at a minimum.
6What Is Your Privacy Policy?
At Falcon Wing Travel, we respect your right to privacy and handle your personal information with care. Please review our privacy policy on the Terms and Conditions.
7Do you provide airport transfers?
At this time we provide Kansas City International airport and St. Louis Lambert pick up on arrival and transport business travelers to destinations outside of Kansas City and St. Louis.
8What is an exclusive ride?
An exclusive ride means you will not be asked to share a ride with other passengers.
9What if my flight arrival is delayed?
We monitor your flight for changes in arrival time and our driver will always be there at the right time. You do not need to call us if your flight is delayed, however, you do need to call us if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight)
10How does the subscription service work?
Business travelers can subscribe to our monthly, quarterly, and annual subscription service. The subscription is good for the destination arranged and can be used by any member(s) of your company.
11Do you have a cancellation fee?
Subscription rides do not have a cancellation fee. Change or cancel a ride 48 hours before your trip without penalty and get a credit for the full amount of your ride applicable to future travel within a year of the original reservation. However, you will have to pay any applicable ride price increase. Trips canceled with less than 48 hours before your trip have a 25% cancellation fee.
12Can I pay for my ride after a trip?
No, full payment is made at the time of reservation with ACH check or credit/debit card.
13Can I pay with a business check?
Yes, for any amount above $500.
14How can I get a duplicate receipt?
A receipt is always available by logging into our website or app with your account username and password.
 
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